Privacy Policy

Last updated: July 2026

Filos ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us.

1. Information We Collect

We collect information you provide directly, including your name, email address, shipping address, phone number, and payment details when you place an order. We also automatically collect browsing data such as IP address, device type, pages visited, and time spent on our site.

2. How We Use Your Information

  • To process and fulfil your orders
  • To communicate with you about your order status
  • To send marketing emails (only if you have opted in)
  • To improve our website and product range
  • To comply with legal obligations

3. Sharing Your Information

We share your information only as necessary to operate our business. This includes our fulfilment supplier (CJdropshipping) to ship your order, payment processors (Shopify Payments / Stripe) to handle transactions, and email marketing platforms (if applicable). We do not sell your personal information to third parties.

4. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to access the personal information we hold about you, request corrections to inaccurate information, and request deletion of your information where legally permissible. To exercise any of these rights, contact us at nestlex00@gmail.com.

5. Data Security

We use industry-standard security measures including SSL encryption to protect your data. Payment information is handled directly by our payment processor and is never stored on our servers.

6. Cookies

We use cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though some features of the site may not function correctly.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

For any privacy-related questions, contact us at nestlex00@gmail.com.