Terms of Service

Last updated: July 2026

These Terms of Service govern your use of the Filos website and your purchase of products from us. By accessing our site or placing an order, you agree to these terms.

1. About Filos

Filos is a pet wellness brand selling products internationally. We operate as a dropshipping store, meaning products are fulfilled directly by our supplier partners.

2. Eligibility

You must be at least 18 years of age to purchase from our store.

3. Orders and Payment

By placing an order, you agree to pay the listed price including any applicable taxes. We accept payment via the methods shown at checkout. We reserve the right to cancel any order at our discretion, in which case a full refund will be issued.

4. Pricing

All prices are listed in Australian Dollars (AUD). Prices are subject to change without notice. International customers are responsible for any currency conversion fees charged by their bank or payment provider.

5. Product Descriptions

We make every effort to accurately describe our products. However, we do not warrant that product descriptions or other content are error-free, complete, or current.

6. Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

7. Intellectual Property

All content on this website, including text, images, logos, and brand assets, is the property of Filos and may not be reproduced without written permission.

8. Limitation of Liability

To the extent permitted by law, Filos is not liable for indirect, incidental, or consequential damages arising from your use of our products or website.

9. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the jurisdiction of Queensland courts.

10. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms? Email us at nestlex00@gmail.com.